Magick Brush pieces are produced as made-to-order fine art items. Each order is created specifically for the customer’s selected artwork, size, material, finish, and/or frame. Because of this, we do not accept general returns or refunds for change of mind.

Final sale items

Unless required by law or approved by us in writing, made-to-order artwork is final sale once production is locked.

We do not accept returns, exchanges, or refunds for:

• buyer’s remorse or change of mind;
• accidental orders after the cancellation window has closed;
• selecting the wrong size, finish, material, or frame;
• minor color differences between a screen display and the finished artwork;
• preferences about crop, scale, finish, texture, or room fit when the product was produced as ordered;
• delays caused by carriers, weather, customs, incorrect addresses, or other events outside our reasonable control.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us right away. These situations are reviewed per occurrence.

Email magickbrush@gmail.com

within 5 calendar days of delivery with:

• your order number;
• the email used at checkout;
• a clear description of the issue;
• photos of the artwork on a neutral background in daylight, if possible;
• photos of the packaging, shipping label, and all visible damage;
• confirmation that you kept the original packaging until the issue is resolved.

Please do not discard the packaging or return the item unless we ask you to do so. We may need the packaging to coordinate with the production partner or shipping carrier.

Possible resolutions

After review, approved resolutions may include replacement, reprint, repair, compensation, partial refund, full refund, or another reasonable solution depending on the issue. The appropriate resolution will be determined case by case.

Delivery damage note

If the package appears damaged at delivery, we recommend accepting the delivery when safe to do so, taking photos of the packaging and product, and contacting us immediately. Refusing a damaged shipment can delay the replacement or resolution process because the carrier and production partner may need to wait for the package to return before review can begin.

Unauthorized returns

Returns sent without prior written approval may not be accepted or refunded. Please contact us first so we can guide you through the correct process.

Cancellation Policy

 

Every Magick Brush piece is made to order. Because of that, orders move into production quickly and cancellation windows are very limited.

Cancellation window

Cancellation requests must be sent as soon as possible after purchase. We can only cancel an order if the request is received, reviewed, and successfully canceled before the production partner’s cancellation window closes.

For WhiteWall-produced orders, Shopify orders may only be canceled within a two-hour window after the order is approved in the WhiteWall customer account. Once that window closes, production is locked and the order can no longer be canceled.

How to request cancellation

Email magickbrush@gmail.com immediately with:

• Subject line: “Cancellation Request - Order #[number]”;
• your order number;
• the email used at checkout;
• the reason for the cancellation request.

Submitting a cancellation request does not guarantee cancellation. We will confirm whether the order was successfully canceled.

After production is locked

Once an order has moved past the cancellation window, the order cannot be canceled, changed, returned, or refunded for buyer’s remorse, accidental purchase, wrong size or finish selected, change of mind, or delays outside our control.

If we need to cancel an order

We reserve the right to cancel or refuse an order due to suspected fraud, payment issues, unavailable materials, product configuration issues, pricing or listing errors, shipping restrictions, or other circumstances that prevent proper fulfillment. If we cancel an order, we will notify you and issue any applicable refund to the original payment method.

Refund timing for successful cancellations

If cancellation is successful and a refund is issued, the refund will be sent to the original payment method. Bank and payment processor timing may vary and is outside our control.