Shipping policy

Magick Brush artwork is made to order and shipped directly through WhiteWall, our trusted production and shipping partner. As each artwork varies significantly in shape, size, format, finish, and framing options, shipping costs and applicable taxes are calculated during the final order processing stage.

Order processing and production

After checkout, your order is reviewed and then sent into production through WhiteWall. Because each piece is made to order, production begins quickly once approved. If you need to request cancellation or address correction, contact us immediately.

Shipping timelines

Production and delivery timelines depend on the selected artwork, format, finish, frame, destination, carrier, and seasonal volume. Any production or shipping timeframe provided during the ordering process, through WhiteWall, or in an order confirmation is an estimate, not a guarantee.

We do our best to keep customers informed, but we are not responsible for carrier delays, weather disruptions, customs delays, incorrect addresses, missed deliveries, or other events outside our reasonable control.

Tracking

When tracking is available, tracking information will be sent to the email used at checkout. Tracking may take time to update after the label is created.

Shipping address changes

Please enter your shipping address carefully at checkout. Once an order is approved and production begins, shipping address changes cannot be guaranteed. In some cases, an address change may only be possible before dispatch and within the same destination country.

Incorrect or undeliverable addresses

Customers are responsible for providing complete and accurate shipping information. If an order is delayed, returned, lost, or delivered incorrectly because of an incomplete or incorrect address, additional shipping, replacement, or handling costs may be the customer’s responsibility.

International Shipping, Duties, and Taxes

We currently ship to select countries worldwide.

Shipping costs and applicable taxes are calculated based on your artwork's selected configuration, size, format, destination, and other order details during checkout.

For international orders, customers may also be responsible for customs duties, import taxes, VAT/GST, brokerage fees, local taxes, or other charges required by the destination country, unless otherwise stated during checkout.

Because shipping rates, VAT, and import taxes vary by country and delivery distance, the final amount may differ depending on your shipping destination. Any applicable shipping charges and taxes will be automatically calculated and displayed during checkout before you complete your purchase.

Lost, delayed, or marked-delivered packages

If tracking shows a delay or delivery issue, please contact us with your order number. We may ask you to check with the carrier, building staff, neighbors, or local delivery office. Lost or marked-delivered package issues are reviewed case by case and may require a carrier investigation before a replacement or refund decision can be made.

Damaged shipments

If your shipment arrives damaged, please keep the artwork and packaging and contact us within 5 calendar days of delivery with photos. See the Refunds, Returns & Damaged Items Policy for the full process.